1. Security Commitment
VeloStaq is committed to maintaining the highest standards of security and protecting the confidentiality, integrity, and availability of user data. We implement comprehensive security measures across all aspects of our services, from infrastructure to application level.
This Security Policy outlines our commitment to security, the measures we implement, and how we respond to potential security incidents.
2. Infrastructure Security
2.1 Hosting and Data Centers
Our infrastructure is hosted on enterprise-grade cloud platforms with industry-leading security:
- Redundant systems and automatic failover mechanisms
- Real-time monitoring and threat detection
- DDoS protection and mitigation
- Geographically distributed data centers
- Compliance with ISO 27001, SOC 2 Type II standards
2.2 Network Security
We employ multiple layers of network protection:
- Firewalls and intrusion detection/prevention systems
- Virtual private networks (VPN) for internal communications
- Network segmentation and isolation
- Regular vulnerability assessments
- Penetration testing by third-party security firms
3. Data Protection and Encryption
3.1 Encryption in Transit
All data transmitted between your device and our servers is encrypted:
- TLS 1.2 and higher encryption protocol
- HTTPS for all website communications
- Secure WebSocket (WSS) for real-time communications
- API requests encrypted end-to-end
3.2 Encryption at Rest
Data stored in our systems is protected through encryption:
- AES-256 encryption for sensitive data
- Database encryption with managed keys
- Encrypted backups stored in secure locations
- Secure key management and rotation
3.3 Data Handling
We follow strict data handling procedures:
- Data minimization principles
- Secure deletion protocols
- Restricted access based on need-to-know basis
- Audit logs for all data access
4. Authentication and Access Control
4.1 User Authentication
We implement strong authentication mechanisms:
- Secure password hashing (bcrypt/Argon2)
- Session management with secure tokens
- Multi-factor authentication availability
- Password strength requirements
- Passwordless authentication options
4.2 Access Control
We maintain strict access control policies:
- Role-based access control (RBAC)
- Principle of least privilege
- Permission-based system architecture
- Regular access reviews
- Automatic session timeout
5. Secure Development Practices
Our development team follows industry best practices:
- Secure coding standards and guidelines
- Code review process for all changes
- Static and dynamic security analysis
- Dependency vulnerability scanning
- Regular security training for developers
- Secure software development lifecycle (SSDLC)
- Version control with access restrictions
6. Vulnerability Management
We maintain a comprehensive vulnerability management program:
- Regular security assessments and audits
- Third-party penetration testing
- Bug bounty program for responsible disclosure
- Rapid patching and update procedures
- Vulnerability tracking and remediation
- Security patch management
7. Incident Response
We have a comprehensive incident response plan:
- 24/7 security monitoring and alerting
- Documented incident response procedures
- Dedicated incident response team
- Rapid detection and containment protocols
- Forensic analysis capabilities
- Notification procedures in case of data breach
- Post-incident review and improvement
8. Third-Party Security
We carefully manage security with third-party providers:
- Security assessments before vendor engagement
- Data processing agreements (DPA) in place
- Regular vendor security reviews
- Contractual security requirements
- Limited data sharing with minimum necessary scope
- Audit rights for critical vendors
9. Employee Security
Our employees are trained and accountable for security:
- Regular security awareness training
- Confidentiality and non-disclosure agreements
- Background checks for relevant positions
- Principle of least privilege access
- Exit procedures and access revocation
- Security incident reporting requirements
10. Compliance and Standards
We maintain compliance with relevant regulations and standards:
- GDPR (General Data Protection Regulation)
- CCPA (California Consumer Privacy Act)
- ISO 27001 (Information Security Management)
- SOC 2 Type II certification
- Industry-specific compliance requirements
11. Reporting Security Issues
If you discover a security vulnerability, please report it responsibly:
Email: security@velostaq.com
Please do not publicly disclose the vulnerability until we have had time to address it.
Include a detailed description of the vulnerability and steps to reproduce it.
12. Continuous Improvement
Security is an ongoing process. We continuously:
- Monitor emerging threats and trends
- Update security measures and controls
- Conduct security reviews and audits
- Invest in security tools and technologies
- Train and educate our team
- Improve incident response capabilities
13. Contact Us
For security concerns or questions, please contact us:
VeloStaq Security Team
Email: security@velostaq.com
Website: velostaq.com
14. Policy Updates
This Security Policy may be updated from time to time as our security measures evolve. Changes will be posted on this page with an updated "Last updated" date.